The game is slow on my phone. What can I do?
Open Settings and set Graphics to Smooth. The game also suggests this if it notices your phone is struggling. Your choice stays until you change it.
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Help and settings
Quick answers to the questions players ask most.
Which phones can play?
Android phones with an up-to-date Chrome, and iPhones on iOS 15 or newer (iPhone 6s and later). Older or weaker phones get a lighter version automatically: fewer people and cars, no shadows.
I opened the game from Facebook or Instagram and it is slow or stuck.
The browser inside Facebook and Instagram struggles with the 3D town. Tap ••• at the top right and choose Open in Chrome (Android) or Open in external browser (iPhone). Your character comes with you.
It is stuck on 'Getting your hometown ready'.
Usually a slow network. After 20 seconds a Try again button appears. If it keeps happening, switch between Wi-Fi and mobile data, or open the game in Chrome or Safari instead of an app browser.
A car knocked me down. What happened?
Cars brake and swerve for people, but if one hits you on foot you lose some health (more at higher speed). Look well before you cross. If your health gets very low you are taken to hospital.
How do I get notifications?
Allow notifications when the game asks, or link Telegram in Settings. You get at most a few alerts a day and nothing at night, except chats.
There are too many pop-ups. Can I turn them off?
Yes. Settings has 'Fewer pop-ups' plus separate switches for street events, nearby players, tips and live news. Important alerts like jail and rent always show.
I lost my character. Can I get it back?
If you saved it with an email, log in on any device. Guest characters live only in that browser, so always save.
How do I contact the Hometown team?
Open the Help app on your phone, or Settings, then Contact the Hometown team. Choose a topic and write to us. We reply in the app and you get a notification.
Is Hometown free?
Yes. It is free, needs no download and runs in the browser on Android, iPhone and computers.
Try it now, free
Next: 🚀 Getting started →No download · Plays in your browser · Any phone